Amazon Connect Migration & Analytics Analyst
TechDigital Group
Atlanta, GA, United States
Full Time
Expires On: 03/05/2026
An established industry player is seeking a Business Analyst to lead the migration of contact centers from Genesys to Amazon Connect. This role involves analyzing current reporting capabilities, documenting requirements, and partnering with various teams to ensure a smooth transition to a cloud-based contact center solution. The ideal candidate will have a strong background in customer experience technologies and analytics, and will play a crucial role in enhancing service delivery while reducing costs. Join this innovative project and contribute to transforming customer interactions in a dynamic environment.
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