Associate Network Operations Analyst

Date Posted: 10/23/2025

Hiring Organization: Rose International

Position Number: 490463

Industry: Utility

Job Title: Associate Network Operations Analyst

Job Location: Fairfield, CA, USA, 94533

Work Model: Hybrid

Work Model Details: Hybrid 3 in office days a week, 2 remotes.

Shift: Multiple shifts to be filled.

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 13

Min Hourly Rate ($): 35.00

Max Hourly Rate ($): 39.00

Must Have Skills/Attributes: MS Excel, MS Word, TCP/IP, Verbal Communication

Experience Desired: Experience in telecommunication, internet, or network operation center environments (1+ yrs); Working in ticket management systems/ applications, monitoring network devices software operating (1+ yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Education: Associate degree

**C2C is not available**

Job Description

Top things looking for:

• Technical skillset, previous Operations experience, effective communicator.

Education (Minimum):

• HS Diploma or equivalent work experience.

Desired:

• AA in Information Technology or related field or equivalent work experience desired.

Experience (Minimum):

• Basic knowledge of network protocols, software applications, or operating support systems desired.

• May require certification applicable to the technology being supported.

• 1 year experience in telecommunication, internet, or network operation center environments desired.

• Previous experience working in ticket management systems/ applications, monitoring network devices or software operating systems desired.

Knowledge, Skills, and Abilities (Desired):

• Qualitative and quantitative analytic & problem-solving skills,

• Ability to learn new concepts quickly,

• Organizational skills

• Advanced verbal and written communication skills,

• Proficient in Microsoft Excel and Word,

• Is able to work independently or as part of a team,

• Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP),

• Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks,

• Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.

• Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.

• May require some local traveling for training, meeting, etc.

• Able to support shift schedules as required to meet business needs.

Job Responsibilities:

• This is the “Eyes on Glass” role, which monitors the network systems and application events.

• Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed.

• Create and track incident tickets, change requests, work orders, service requests and assignments as directed.

• Issue initial outage notification event communications as directed.

• Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.

• Initiate major outage communication technical bridges as requested.

• Apply fix procedures as instructed for repetitive events as instructed.

• Network/System/Application monitoring -

• Monitoring & Scheduling alarms & alerts based on “Eyes on Glass”, Initial Outage Mgmt., Notifications, 7x24 hour support.

• Manage alarms and alerts received from existing monitoring programs with previously defined business rules.

• Monitor network, applications, and systems across the client's enterprise for alarms/alerts received from incidents, unauthorized or failed changes.

• Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed.

• Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents.

• Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary.

• Escalate incidents as needed if not well-defined by Run Books or work instructions.

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.