BILINGUAL REGISTRATION REPRESENTATIVE

Job Description

Job Description

At CCHS, our goal is to grant equal access to healthcare no matter the economic, social or employment status of our patients. We aim to provide superior patient care! If you have a passion for helping people, for mission work and would like to combine that passion with your clinical skills, this may be the position for you. We offer competitive pay, great benefits with a culture to match.

POSITION SUMMARY

Provides dental office assistance according to established policies and procedures; greets patients and responds to inquiries; obtains necessary information for accurate billing; ensures patients have information necessary for registration process, follow-up appointments, and future communications. The Registration Representatives are the “voice” of the health centers and often give customers their first impression of CCHS. This position fields incoming calls and questions, referring callers to appropriate sources, transferring callers efficiently, and taking detailed and accurate messages for staff members.

KEY RESPONSIBILITIES

1. Greets patients. Answers questions from patients, when possible, or refers questions to appropriate alternative source.

2. Facilitates completion of registration forms.

3. Obtains updated patient demographic information and enters it into the practice management information system.

4. Verifies insurance and PCP selection, if applicable.

5. Establishes method of