Body Shop Customer Service Representative - CSR

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Help or transport service
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources

Job description:

We are seeking an experienced Customer Service Representative (CSR) for our busy, professional auto body shop. This role is ideal for someone who is confident using CCC ONE and bilingual , understands the repair process, and knows how to deliver excellent customer service in a fast-paced collision repair environment.
You will be the main point of contact for customers and play a key role in keeping repairs moving smoothly from intake to delivery.
Responsibilities:

• Greet customers in person and over the phone with professionalism
• Manage customer files and repair status using CCC ONE
• Schedule repairs, drop-offs, and pick-ups
• Communicate repair progress clearly to customers
• Coordinate with estimators, technicians, and insurance companies
• Review estimates, supplements, and invoices with customers
• Process payments and close repair orders
• Maintain organized front office operations
• Handle customer concerns with professionalism and efficiency

Qualifications:

• CCC ONE experience required
• Prior auto body or collision repair experience preferred
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working with insurance-driven repairs
• Reliable, punctual, and professional

What We Offer:

• Competitive pay based on experience
• 401(k) with company match
• Profit sharing
• Paid vacation and PTO
• Stable, long-term employment
• Supportive team and professional work environment

If youre an experienced CSR who knows CCC ONE and takes pride in delivering great customer service, wed love to hear from you.
Job Type: Full-time
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• Customer service: 2 years (Required)
• CCCONE Software: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person