Care Connections Representative

Job Description

Job Description

Join VitalCaring – Where Your Work Truly Matters

At VitalCaring, we're focused on more than just care delivery - we're focused on improving outcomes, strengthening connections, and ensuring patients get the right care at the right time.

We're looking for a Care Connections Representative who is passionate about making a real difference in patient outcomes.This role is responsible for making outgoing calls and processing incoming automated alerts in concert with our values: trustworthy, capable, compassionate, proactive, and called. Every encounter is an opportunity
to make a meaningful difference, and we are committed to bringing a culture of caring to every encounter.

This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida

• Promotes the agency philosophy and mission by presenting a positive image to patients and families.
• Demonstrates professional qualities as evidenced by being dependable, punctual, and maintaining a positive attitude, showing enthusiasm, and striving for excellence.
• Understands and uses various forms of communication which may include phone system, software, reports, tools, and metrics.
• Provides effective communication to patients and families, team members, and other healthcare professionals.
• Uses motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues.
• Takes detailed notes and enters them into the patient's electronic medical record.
• Follows up with patients as required to ensure their needs have been met.
• Maintains confidential medical records for each patient in accordance with HIPAA guidelines.
• Stays up to date on company policies and procedures.
• Performs all other duties as assigned

• High School Graduate (College Preferred).
• If clinical, current state license as a Licensed Vocational Nurse or Licensed Practical Nurse.
• One year of general office experience is preferred.
• Reliable transportation.

• Direct influence on patient outcomes and reduction of avoidable hospitalizations
• High-visibility role supporting key value-based partnerships and initiatives
• Collaborative environment with strong clinical and operational alignment
• A growing organization where you can contribute and build

Apply today and help us transform lives through genuine caring.