Client Care Coordinator

Job Description

Job Description

We're seeking an outstanding Client Care Coordinator to join our dynamic criminal defense law firm located in Fort Lauderdale, Florida. Our team of passionate professionals is devoted to providing the highest quality legal services to the South Florida community.

This role will be responsible for outstanding customer service, gathering data for defense strategies, and facilitating client intake. Are you passionate about assisting others? Do you have the knack for actively listening to people's stories and needs to help them make the best decisions for their lives?

Our ideal candidate is one whose kindness and empathy carry through the phone. Do you thrive in a fast-paced environment? Do you relish the chance to take on additional duties to showcase your talents? Are you motivated by ensuring that everything is in the right place? Do you have an interest in the workings of the law? Do you have the ability to focus on several tasks at once and have an eye for detail? Lastly, are you comfortable working independently, yet still asking for help when needed?

Our firm provides a selection of benefits, including:

• Health insurance
• Paid holidays
• Paid time off
• Work from Home Day
• Opportunity to work with a dedicated team of criminal defense professionals
• 3% company contribution to a retirement plan with eligibility

$45,000 - $50,000

This job will require all  of the following:

• Greeting clients and visitors, both by telephone and in person, and scheduling appointments in a friendly and professional manner
• Processing client intake paperwork in our case management system
• Oversee the smooth transition of new cases to the legal team
• Follow up with potential new clients who have not yet retained the firm
• Maintain a tracking system to monitor leads, new clients, and referral sources
• Participate in weekly department meetings, maintain KPIs, data, and metrics
• Assist in the collection of payments from clients as needed

• You must be confident
• Accept constructive criticism like a professional
• Have extreme attention to detail
• Customer service experience
• Legal experience preferred
• Ability to understand the sales process and how intake plays a vital role in that process
• Exceptional English speaking skills and communication
• Fluency in Spanish is a plus
• Exceptional computer skills and the ability to learn new software quickly
• Self-starter who takes initiative

We Take Care of Our People:

• Competitive pay based on experience.
• Health coverage.
• Generous number of vacation days each year.
• 401(k) with guaranteed employer contribution.

At Rossen Law Firm, we're more than just a team of experienced criminal defense lawyers. We're a family that cares deeply about people, not just cases. Our firm has built its reputation on trust, integrity, and relentless dedication to those we serve. We believe in ensuring justice and treating each client with the personal attention and compassion they deserve.

We love helping good people when something wrong happens. Our legal team understands what clients are going through, and we are committed to producing outstanding results.

With offices in Fort Lauderdale, Boca Raton, and throughout South Florida, Rossen Law Firm is a high-end criminal and DUI defense firm. Rossen’s 900+ 5-star reviews tell the story of a criminal defense law firm that truly puts its clients first.

Rossen Law Firm is an equal-opportunity employer.