Client Care Manager

Confidential

Columbia

$63,000

Full Time

Expires On: 05/08/2026

Job Description

Job Description

Salary: $63,000 - $90,00

Join a Best-Managed Employer as a Client Care Manager

At GHY, we dont just move goods across borders we move possibilities forward. As a Best-Managed Employer, were proud to be a family-led organization where people genuinely care about their work, their clients, and one another.

For over a century, weve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina GHY continues to grow through integrity, innovation, and care.


Why Youll Love Working Here:

  • We CARE:Our values guide everything we do Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
  • Work-Life Balance:Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
  • Competitive Compensation:Fair pay through scheduled salary assessments and a performance-based bonus program.
  • Excellent Benefits:Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
  • Growth & Development:Access to our internal university, leadership development program


About the Role:

Reporting to the US Director of Operations, the Client Care Manager oversees the day-to-day activities of a team that delivers on timely, compliant, and exceptional service. The Client Care Manager works with their team to ensure a balanced workload, supports regulatory compliance, proactive client engagement and operational excellence. In addition, he/she is responsible for collaborating across departments to support training, process improvement, and continuous advancement of GHYs CARE values.

What Youll Do:

Leadership & Team Development

  • Provide handson leadership that fosters a culture of accountability, excitement, client intimacy, and service excellence.
  • Lead, coach, mentor, and develop team members responsible for regulatory guidance, audit activities and data management.
  • Create and manage work schedules to ensure adequate coverage and balanced workloads.
  • Facilitate scheduled team huddles, goal setting, performance discussion and ongoing coaching.
  • Partner with the US Trainer to identify training needs, execute training plans, and support continual skill development.
  • Participate in hiring, staffing assessments and departmental training planning.

Client Relationship Management

  • Build and maintain strong, longlasting client relationships through proactive communication, problemsolving, and retention strategies.
  • Serve as the primary escalation point for client issues; provide timely resolution and clear communication.
  • Collaborate with US Customs and Border Protection (CBP), freight forwarders, partner government agencies (PGAs), clients and other partners to resolve entry issues.
  • Ensure creation, maintenance, and accuracy of Standard Operating Procedures (SOPs), especially for all major accounts.
  • Ensure consistent application of the CARE model throughout all client interactions.
  • Prepare for, schedule, and facilitate Major

Apply Now

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