Client Service Specialist II - AppFolio
Confidential
PHOENIX
Full Time
Expires On: 05/08/2026
Job Description
Job Description
Description:
Location: Phoenix, AZ (In-Office)
Schedule: Monday–Friday | 7:00 AM – 4:00 PM
Department: Client Success
Industry: Multifamily / Property Management / Financial Services
Turn Your Property Management Experience into a Strategic Client-Focused Career
If you have hands-on AppFolio experience and understand the day-to-day realities of managing multifamily communities, this is your opportunity to leverage that knowledge in a high-impact, client-facing role.
About Genesis
Genesis partners with leading property management companies across North America, delivering innovative receivables and collections solutions tailored to the multifamily industry. Our mission is to simplify complex recovery processes while protecting client relationships and maintaining strict compliance standards.
About this Role:
Genesis is seeking a Client Service Specialist II to support and onboard multifamily property management clients using AppFolio. In this role, you will serve as a trusted partner to property managers, helping them streamline debt collection processes, optimize system integrations, and improve operational efficiency.
Your property management background won’t just be valued; it will be essential.
Requirements:What You’ll Do:
Client Relationship Management
- Serve as the primary point of contact for AppFolio-based clients
- Build long-term partnerships with property managers and onsite teams
- Provide timely, solutions-focused support
AppFolio Expertise & Onboarding
- Lead onboarding for new property management clients operating on AppFolio
- Guide clients through file submissions, integrations, and best practices
- Troubleshoot
