Customer Assurance Manager
Confidential
RICHMOND
Full Time
Expires On: 05/08/2026
Job Description
Job Description
Who We Are:
Hoffman & Hoffman, Inc. has been a trusted provider of commercial HVAC equipment and control systems in the Southeast region since 1947. We prioritize delivering the best total value to our customers by offering high-quality, innovative solutions to positively impact indoor air quality, optimize building efficiency, and enhance occupant comfort. We are a 100% EMPLOYEE-OWNED company, where everyone works together to grow our company!
What You Will Do:
- Responsible for the post sale technical support and project success for VRV/VRF
- Executes pre-construction kick off meetings, periodic site visits and start-up or start-up assistance for VRV/VRF projects.
- Hosts formal installation, commissioning, and maintenance training classes.
- Provides informal training in the field to installing contractors.
- Able to troubleshoot VRV/ductless systems during installation, start up and warranty process.
- Maintains customer satisfaction by building relationships and trust through prompt and accurate support and communication.
- Solves warranty related issues after jobs are started in a timely manner.
- Maintains a close relationship tech support with the OEM/manufacturer of the equipment.
- Maintains a close relationship with the sales team. Provides continual feedback from the field, as well as provides technical input that aids in optimal system design.
Why Choose Hoffman & Hoffman:
We are a private, employee-owned company, so our employees are our “Wall Street”, which drives a team-oriented culture, focused on employees and customers. We are a large and rapidly growing company that has a mission of keeping the “small” company feel, as well as its advantages, such as: autonomy, agility, innovation, continuous learning, close relationships, and a non-hierarchical organization. We passionately celebrate wins and readily learn from losses. We believe in candor – in our company, we expect open and honest communication, regardless of title or position. It’s part of our culture which is a key ingredient to our success. We have a truly special culture, and we actively protect it – it is key to our success! And if you like what you just read, you may just love Hoffman & Hoffman as well!
Education and Experience Requirements:
- Bachelor's degree preferred but not required.
- 5 or more years’ experience in the HVAC industry preferred but not required.
- Highly developed interpersonal and analytical skills.
What We Can Offer:
- Employee Stock Ownership Program (ESOP): Become an owner through our ESOP, shaping the future of the company and benefiting from our growth.
- Stimulating Environment: Embrace daily challenges and growth opportunities in a diverse and welcoming work environment.
- Comprehensive Health Coverage: Access wide-ranging medical, dental, and vision benefits
- Financial Security: Benefit from a Health Savings
