Customer Experience Associate | $20/hr

Job Description

Job Description

Key Personnel is seeking a Customer Experience Associate (Help Desk / Customer Support) for a company in the Bartlesville, OK area.

Customer Experience Associate Pay: $20/hr

Customer Experience Associate Responsibilities:

• Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.
• Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues.
• Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
• Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
• Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
• Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
• Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
• Supporting Marketer/Dealer requests (Bizlink / Lubestream). Position Requirements
• Must be willing to work any shift.

Customer Experience Associate II Requirements:

• High School Diploma or GED equivalent
• Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays
• Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
• Marketing business insight

• Familiarity with EPOS equipment

• Demonstrated ability to effectively work within a team environment
• 1 or more years of Information Systems Help Desk / Support experience
• Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
• Access to and knowledge of downstream systems which interface with the Credit Card System

• Intermediate knowledge of all Microsoft Office software applications

• Intermediate knowledge of computer, DSL and VSAT hardware
• Ability to define problems, collect data, establish facts, and draw valid conclusions

Key Personnel Benefits

While on Key Personnel’s payroll, you can access Key’s benefits package, including health, dental, vision accident, critical illness, term life, short term disability, PTO and more!

For additional job openings visit:

Key Personnel is an Equal Opportunity Employer. A drug screen and a background check may be required.

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