Customer Service Representative - State Farm Agency
Confidential
GAITHERSBURG
Full Time
Expires On: 05/08/2026
Job Description
Job Description
Customer Service Representative – State Farm Agency | Gaithersburg, MD
The Durand Insurance & Financial Services is licensed in Washington DC, Maryland, and Virginia, and offers multilingual services in English, French, and Spanish. The agency specializes in auto insurance, renters insurance, homeowners insurance, life insurance, and business insurance. We also provide retirement planning and financial services.
Role descriptionThis is a full-time on-site role for a Customer Service Representative, located in the Gaithersburg Maryland. As a CS Representative, you will be the frontline hero for our customers, providing outstanding support and resolving complex inquiries. Your role is pivotal in creating seamless customer experiences that drive the growth of our agency.
Key responsibilities• Manage customer inquiries with a friendly and professional demeanor, ensuring every interaction is a positive one.
• Resolve issues efficiently while maintaining accurate customer records and updating information as needed.
• Assist in developing and implementing customer retention strategies to strengthen relationships.
• Collaborate with various departments to ensure an exceptional customer experience.
What We Offer
- Medical insurance for those who qualify
- Competitive base pay plus performance incentives
- 401K retirement
