Customer Service Representative - State Farm Agent Team Member

Confidential

Chattanooga

Full Time

Expires On: 05/13/2026

Job Description

Job Description

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Aaron Franklin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

I have proudly served the Chattanooga area for over 20 years. With a B.S. in Business Administration from the University of South Florida and an MBA from Warner Southern University. My office is licensed in TN, GA, AL & KY, offering coverage for Auto, Home, Life, and Health insurance needs.
On a personal note, I have been married for 26 wonderful years and together with our five children, we cherish the outdoors, sports, and exploring new destinations.

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