Customer Service Representative

Confidential

Norfolk

Full Time

Expires On: 05/08/2026

Job Description

Job Description

Work Schedule: M-F, Generally 8am-5pm



Position Overview: Prepare customer reports that support tracking/tracing of imports and exports. Schedule loads for pickup and delivery based on availability, stack counts and vessel schedules. Communicate all service requirements to dispatch operations and update notes in operations dispatch screens in our operating system (SWS). Audit driver documents. Send Customers POD’s. Manage and maintain Missing Document Reports (MDR), along with Closed Not Invoiced (CNI) order status reports. Propose and implement procedures to improve overall customer service.

Essential Functions:

• Receive and enter orders reviewing and noting rates and service requirements

• Track & trace import containers and schedule according to available capacity and Available Free Time

• Track In bound vessels and schedule exports ensuring cargo loading within the ERD & cut off

• Communicating with customers and operations regarding schedule changes and service issues

• Update orders in SWS with notes and adding accessorial services and charges

• Monitor and manage group and personal email accounts ensuring prompt response to customer requests

• Communicate with and prepare reports for Key

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