Customer Service Representative I

Confidential

PRESCOTT

Full Time

Expires On: 05/08/2026

Job Description

Job Description

Salary:

Customer Service Representative I


This position is NOT available for Remote Work.


This position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. 120.15 is required. US Person includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.


About Canyon AeroConnect

Canyon AeroConnect stands as one of the worlds leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems.Canyons products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, weve become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning.


Position Summary

Were looking for a detail-oriented and customer-focused Customer Service Representative I to manage the full B2B sales order lifecyclefrom order intake to fulfillment. This role is the heartbeat of our sales operations, ensuring smooth communication across departments and top-notch service to our customers.

Youll be responsible for processing new orders, managing quotes, tracking shipments, handling returns, and supporting external sales teams.
If you're organized, tech-savvy, and passionate about customer service, we want to hear from you!


Responsibilities
Order & Quotation Management

  • Process quotes and sales orders using CRM and ERP (Oracle) systems
  • Review purchase orders for pricing, terms, and delivery accuracy
  • Track order progress and proactively communicate updates

Returns & Replacements

  • Issue return authorizations and process credit or replacement orders
  • Ensure approvals are obtained and customer expectations are managed

Customer Support & Relationship Management

  • Respond to customer inquiries via phone and email
  • Provide order status updates, suggest product solutions, and resolve issues
  • Build strong customer relationships through clear, timely communication

CRM & Data Entry

  • Maintain accurate records of customer information, opportunities, and interactions
  • Update CRM with quote status, communications, and follow-ups

Cross-Functional Collaboration

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