Customer Service Specialist II

Confidential

Kearney

Full Time

Expires On: 05/08/2026

Job Description

Job Description

Description:

Job Summary:

The Customer Service Specialist II has the role of delivering excellent customer service while supporting the overall cleanliness, safety, and operational efficiency of the facility. This position is responsible for front-counter customer interaction, basic equipment maintenance, facility upkeep, and warehouse support.


Primary Job Duties:

Adhere to the company’s Vision and Core Values.

  • Adhere to and comply with the company’s handbook and company policies.

Sales Support:

  • Work with existing customer base to identify sales and service opportunities for growth.
  • Help identify, collect, and maintain information on past and potential customers’ requirements, budgets, and preferences as they relate to fuel business needs.
  • Develop positive customer and supplier relationships to promote and secure long-term agreements.
  • Maintain contract purchases, sales, and day trade opportunities and margins.
  • Follow up with customers to verify the service and expectations are being met.
  • Educate customers on purchasing options to maximize their fuel business through communication and education resources.

Customer Relationship Management

  • Analyze potential customer leads to update sales staff in weekly meetings on status (in progress, open, closed).
  • Assist in locating potential customers and creating routes for sales representatives to maximize efficiencies.

Supplier Relationship Management

  • Communicate customer and carrier issues from the terminal to supplier representative(s) to allow for correct and quick loading.
  • Resolve incorrect bills of lading with suppliers and terminals to reduce loss.
  • Inform supplier representatives of billing issues to ensure quick and correct cash flow within the company.

Pricing Analyst

  • Customer, Supplier, Terminal, and Carrier liaison
  • Discover and analyze pricing opportunities to increase margins and gallons.

System Administrator

  • Maintain pricing structure and information in Fuel Buyer, E1, and QMS.
  • Work as an administrator for supplier and terminal websites.

Customer Service & Store Operations

  • Greet customers in a friendly and courteous manner, providing competent and helpful service.
  • Operate the point-of-sale system efficiently, enter customer orders accurately, and collect payments.
  • Utilize credit card processing equipment and follow proper transaction procedures.
  • Open and close shifts, including completing all required paperwork accurately.
  • Assist with ordering and maintain an understanding of fuel inventory reports.
  • Recognize issues or concerns and report them promptly to management.
  • Maintain a positive, professional attitude.
  • Demonstrate regular and consistent attendance.

Facility Maintenance & Housekeeping

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