Customer Success Manager - Federal

Confidential

American Fork

Full Time

Expires On: 05/08/2026

Job Description

Job Description

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We're a team that's focused on growth and innovation, and we're proud that our crew, products, and leadership are being recognized for it.

  • A Top-Tier Growth Company: Named one of the Financial Times' Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
  • Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025 , and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
  • Product & Software Excellence: We were named one of The Software Report's Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

As a Federal Customer Success Manager (CSM) at LVT, you will lead the post-sale journey for our most critical government partnerships. You aren't just managing accounts; you are a strategic advisor helping federal agencies leverage AI-driven hardware and software to solve complex security and operational challenges. By driving deep adoption and fostering long-term advocacy, you will ensure our federal clients achieve mission-critical outcomes. This role requires a sophisticated communicator who thrives at the intersection of technology and public sector strategy.

This role is based fully in-office at our Headquarters in American Fork, Utah, and requires regular travel to engage with federal stakeholders on-site.

ROLE RESPONSIBILITIES

  • Strategic Relationship Management: Serve as the primary executive contact for a portfolio of Federal accounts, building high-trust relationships with key stakeholders and agency leaders.
  • Mission-Driven Onboarding: Partner with internal technical and implementation teams to ensure a seamless transition from sales to active deployment, tailoring the experience to meet stringent federal requirements.
  • Product Advocacy & Training: Conduct high-impact training sessions and executive business reviews (EBRs) to ensure agencies are maximizing the full utility of the LVT platform.
  • Proactive

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