Customer Success Manager - SMB

Confidential

TEXAS CITY

Full Time

Expires On: 05/08/2026

Job Description

Job Description

THE OPPORTUNITY

Do you have what it takes to drive and maximize customer success for our unique products?

As part of our Customer Experience team , you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of NavVis' hardware and software within our customer base while ensuring customer success.

The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.

HOW YOU WILL MAKE AN IMPACT
  • Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
  • Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
  • Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
  • Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
  • Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
  • Track and report on key

Apply Now

Related Jobs