Director of Technical Services

Hiring a hands-on collaborative Leader for our Technical Services, Information Technology, and Audio-Visual teams! If you want a fun team-oriented culture, a stable job environment, and epic benefits, check this one out!

Reports to: Assistant Executive Director

Team size: 3 direct reports (AV Production Manager, IT Specialist, IT Support Technician) - the AV Production team has 24 employees.

Top 3 must haves: Collaborative - multiple people on several projects simultaneously, Leadership qualities, Technical Skills and Experience. Wish list includes purchasing capital projects for IT and AV equipment.

Summary:

Key leadership role responsible for overseeing the efficient and effective functioning of the Information Technologies (IT) and audio-visual departments. This position provides leadership, strategy, and coordinates technical services to support the diverse needs of events, the building, and staff. Play a crucial role in ensuring the smooth operation of technology infrastructure and systems, delivering exceptional customer service, and leading a team of technical experts.

Day to Day:

• Provides overall leadership and guidance to the Audio-Visual and Information Technology teams, ensuring the delivery of high-quality technical services to all events and stakeholders.
• Oversees management of Technical Services department staff including; employment decisions, managing performance, and development and training.
• Develops and leads strategic team initiatives and goals to support company key performance objectives.
• Coordinates with event planners, potential clients, and stakeholders to understand their needs and provide tailored audio-visual and IT related solutions.
• Manages Information Technology contractors, vendors, and contracts.
• Ensures the availability and reliability of technology systems, such as internet connectivity, telecommunications, and digital signage.
• Oversees the Audio-Visual and IT departments budgeting, purchasing, and capital planning.
• Researches and recommends software and hardware solutions to improve business processes.
• Manages Boise Centre's phone system and ISP contract.
• Manages and maintains audio visual infrastructure lighting, audio, digital signage, and advanced technology.
• Repairs and recovers hardware or software failures and coordinates with impacted users.
• Stays up to date with emerging technologies and industry trends to recommend innovative solutions and improvements for Boise Centre's technical services.
• Actively participates in professional organizations and engages in continuous learning through company, department, and safety training programs.
• Performs a variety of related tasks and duties as assigned.

EXPERIENCE

• Bachelor's degree in information technology or related field, or equivalent experience
• 5 years of management related work experience
• 2 years' experience in live event audio visual

SKILLS/ABILITY

• In-depth knowledge of audio-visual technologies, IT infrastructure, and systems administration
• Strong project management skills, with the ability to handle multiple priorities and deadlines simultaneously
• Advanced computer skills and the ability to learn new software
• Familiarity with industry standards and regulations related to information security and data privacy
• Financial acumen with knowledge of budgeting practices and financial statements.
• Strategic organizational leadership skills to direct and align resources, people, and tasks to key objectives.
• Advanced leadership skills with the ability to lead and motivate employees, provide constructive feedback, and hold team members accountable to department and organizational objectives.
• Advanced written and verbal communication skills, with the ability to convey and document complex information clearly and effectively to both internal and external stakeholders.
• Critical thinking and decision-making skills to evaluate complex situations and strategically determine department and organizational objectives, goals, and vision.
• Customer service skills to provide respectful, prompt, and attentive support to both internal and external customers, and escalate issues appropriately.
• Collaboration skills to work effectively with teams, share knowledge, receive feedback and direction, support colleagues, and be an accountable team member.
• Advanced Communication skills to interact professionally and positively using established communication methods.
• Advanced Time management skills to handle multiple priorities and meet deadlines in a fast-paced and high-volume environment while maintaining regular and reliable work attendance at scheduled time onsite.
• Adaptability and problem-solving skills to adjust quickly to changes in workloads, tasks, and circumstances.
• Professional conduct and the ability to follow workplace safety and organizational policies and procedures.
• Present a professional appearance by following established grooming and uniform standards.
• Ability to read, understand, and execute detailed written and verbal instructions.

PHYSICAL REQUIREMENTS

• Involves sitting, using hands to handle or feel, reaching with hands and arms, talking and hearing
• Frequent standing and walking for long periods of time
• Frequent bending, stooping, kneeling, and twisting
• Frequent reaching and use of ladders, stools, and stairs
• Frequent lifting, pushing and pulling up to 50 pounds
• Exposure to moderate noise levels
• Ability to work outside of normal business hours
• Ability to work long hours, weekends, evenings, and holidays (occasionally happens, it's a well ran ship!)

To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation.

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