ED Registration PRN variable shifts

Job Description

Job Description

ED Registration Clerk

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Main Function:

• Greeting our customers in a friendly and courteous manner to help customers feel welcomed to Wooster Community Hospital ED.
• Help customers have a streamlined, private registration experience by accurately verifying patient demographics for those being seen in the ED.
• Answering phone calls from various departments to complete customer check in or admissions.
• Offer assistance to customers in need to create a supportive experience.
• Assist team members with registration functions to support the team and customers.

Must Have Requirements:

• Computer and other applications, Meditech computer system and or Registration experience.
• Demonstrated effective oral communication skills including good telephone and email etiquette.
• Ability to work under high volume and stressful situations within the ER setting
• Must be organized and able to multi-task

Preferred Attributes:

• High School Diploma or GED
• Medical Terminology or Medical Office related Experience
• Attention to details and organized; calm in a high-volume, fast paced environment; self- starting; excellent at multitasking and have a good sense of prioritizing duties. Candidates must have the ability to regularly stand, walk and push WOW (Workstation on Wheel) around the ED areas while performing mobile registration in the patient(s) room. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to adapt to any emergency circumstances with customers and remain professional.

Performance Special Requirements:

• Must be able to perform all duties of registration areas
• Ability to explain benefits of insurance including co-payments in accordance to Point of Service collection policy and documentation of

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