Licensed Insurance Customer Service

Job Description

Job Description

Come join the Allstate - Lena Yousif Agency family right here in Chesterfield, Michigan! We're not just an insurance agency; we're a dedicated team passionate about protecting what matters most to our community. We pride ourselves on offering personalized service and building lasting relationships with our clients, making sure they feel secure and well-cared for. As our new Licensed Insurance Customer Service representative , you'll be at the heart of our operation, connecting with people every day and providing them with the support and clarity they need. Youll be the friendly voice that guides them through their insurance journey, from answering questions to helping with policy details. If you have a knack for making people feel heard and a desire to be part of a supportive, local team, wed love to welcome you aboard!

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

No Weekend

Career Growth Opportunities

Bonus Opprotunities

Weekly Team Meetings

Daily Huddle

Appreciation Lunches

Business Casual Attire

Paid Holidays

Bonus Opportunities

Collaborative Work Environment

Training Software

Casual Fridays

Birthday Celebrtations

Annual Bonus Opprotunity

Annual Holiday Party

Fun & Friendly Co-workers

• Respond to customer inquiries via phone, email, and in person, providing accurate information about policies and services.
• Assist customers with policy changes, endorsements, and billing inquiries.
• Process new business applications and ensure all necessary documentation is complete.
• Help customers understand their coverage and identify potential gaps or needs.
• Maintain accurate customer records in our agency management system.
• Support the agency owner and other team members with administrative tasks as needed.
• Foster positive relationships with clients, ensuring a high level of satisfaction.

• Valid Michigan Property & Casualty License (Required).
• Previous experience in customer service, preferably in the insurance industry.
• Excellent communication skills, both written and verbal.
• Proficiency with computer systems and standard office software.
• A positive attitude and a genuine desire to help others.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a small team.