Member Success Associate

Confidential

Arlington

Full Time

Expires On: 05/08/2026

Job Description

Job Description

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry's biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

Position Summary:

The Member Success Associate is a key member of the Convening Recruitment team that serves as an important driver of member engagement, participation, and value delivery. This role is responsible for supporting the member experience across assigned programs and events by tracking engagement metrics, coordinating outreach and scheduling, supporting recruitment and registration efforts, and partnering cross-functionally to ensure members are connected to the right opportunities.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple workstreams in a fast-paced environment.

Primary Job Duties:

  • Coordinate and project manage weekly team meetings, including tracking follow-up items and reporting on member engagement and utilization metrics.
  • Monitor member KPIs and participation trends to assess membership health and provide insights that support retention and attendance strategy.
  • Support the execution of member engagement plans designed to increase participation across Academy programs and events.
  • Lead event recruitment and registration efforts for in-person and virtual events, including attendee identification, outreach support, bio collection, hotel tracking, and registration tracking.
  • Partner with Program Leads, Events,

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