Patient Representative I
Confidential
Morristown
Full Time
Expires On: 05/08/2026
Job Description
Job Description
Description:
The Patient representative (PR) acts as a greeter to patients entering Zufall Health Center as well
answer the telephone, complete registration, and conduct intake as needed. The PR directs
patients to the appropriate destination, answers questions, and explains processes, as well as
reviews required documentation and checks eligibility. Most importantly, the PR supports the
mission and vision of the Zufall Health Center.
Essential Functions, Duties and Responsibilities
- Consistently adheres to all departmental policies and procedures
- Conducts all aspects of job in a professional and ethical manner
- Works independently with little or no supervision but uses available resources for problem resolution as indicated by circumstances or need
- Completes assignments in a timely and efficient manner.
- Maintains high level of confidentially.
- Works collaboratively with team members to assure the optimal outcomes of care and service.
- Utilizes departmental resources prudently and appropriately.
- Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health Center.
- Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues.
- Keeps manager or supervisor informed of work related issues at all times.
- Performs additional duties as determined by supervisor.
Specific Duties
Interaction with Patients
- Greets all visitors to the facility and directs them to their appropriate destination.
- Greets patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone.
- Answers the telephone and makes appointments or responds to inquiries.
- Ensures that the patient brings all supporting documentation to visit.
- Reminds patient of appointment time, documentation needed, immunization records for new patient pediatric appointments, and schedules and re-schedules appointments.
- Explains processes and forms to patients as needed.
- Conducts eligibility checks on insurances.
- Collects payments from patients, enters the
