Patient Services Representative
Confidential
TULSA
Full Time
Expires On: 05/08/2026
Job Description
Job Description
Salary:
Oklahoma Arthritis Center (OAC) is an Equal Employment Opportunity employer and considers all applicants without regard to race, religion, color, sex, national origin, age, disability, veteran status, or any other legally protected status.
Job Summary:
Greet and assist patients and visitors in a prompt, friendly, courteous, and professional manner. Obtain all preliminary information required for the patient's chart. Collect appropriate co-pays, deductibles, co-insurance, and past due balances from patients. Accurately and effectively schedule patient appointments. Answer incoming telephone calls in a prompt, courteous, and professional manner.
Essential Functions:
Greet and appropriately assist all patients and visitors in a prompt, friendly, courteous, and professional manner. Appropriately and courteously screen solicitors for relevance to practice needs.
Collect and accurately enter required patient information in the Practice Management System to ensure the necessary information is available for clinic staff and to ensure accurate and timely filing of insurance claims and billing.
Verify insurance information and demographics are correct, current, and updated in the Practice Management System at each patient visit.
Obtain required signatures on legal consent and insurance forms to protect medical facility.
Promptly answer phones in a friendly, courteous and professional manner. Route calls appropriately to staff and help with call processing of voicemails.
Explain financial requirements to patients or responsible parties and collect appropriate co-pays, deductibles, co-insurance and past due balances.
Explain practice policies, regulations, and services, such as office hours,
