Retirement Operations Specialist (Working After Retirement)
Confidential
Atlanta
Full Time
Expires On: 05/11/2026
Job Description
Job Description
JOB SUMMARY
Under general supervision of the unit manager, the incumbent will review member accounts, process routine requests for benefits, and communicate with members and other authorized entities regarding member accounts, state/federal laws, rules, regulations, and policies of the Teachers Retirement System.
MINIMUM QUALIFICATIONS & EDUCATION
- Bachelor’s degree from a (4) four-year accredited college or (3) three years of equivalent experience in a financial services or business environment, or a combination of education and work experience
PREFERRED ADDITIONAL QUALIFICATIONS
- 1 to 2 years’ full-time experience in banking, accounting, claims processing or payroll.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Prepare, submit, and process routine requests relating to member benefit records and documents.
- Determine eligibility for benefits, calculate benefits and payments.
- Ensure compliance with plan provisions, state, and federal regulations.
- Analyze and review accounts for reconciliation of benefits.
- Research and determine overpayments.
- Prepare and review relevant forms and documents for authenticity, accuracy, and completeness.
- Provide prompt, accurate, and friendly customer service to members, beneficiaries, and employers regarding processes, procedures, and regulations of the retirement system.
- Manage workflow queues to ensure agency standards are met.
- Responsible for deactivating pay status and removing retirees from payroll; calculating overpayment amounts and submitting for recollection.
- Process
