Sales Supervisor / Customer Service

Job Description

Job Description

Job Title: Sales Supervisor and Customer Service

Location: Brooklyn, NY
Industry: Manufacturing

Position Summary:

The Customer Service and Sales Supervisor plays a critical role in managing key customer accounts, processing incoming orders, coordinating transportation and logistics, and supporting the company’s sales growth strategy. This role requires a proactive leader with strong communication and organizational skills, capable of managing both existing accounts and new customer acquisition initiatives.

IMPORTANT: All Applicants must complete the talent questionnaire when submitting your application

Key Responsibilities:

Order Management & Customer Communication:

• Receive and process daily customer orders via phone, email, and internal systems
• Confirm feasible delivery dates in collaboration with production management
• Update and maintain the daily production schedule
• Send order confirmations after shipment dates are finalized
• Provide customers with timely updates regarding order status and shipment information
• Maintain open order files and production status tracking

Freight & Logistics Coordination:

• Arrange cost-effective LTL and full truckload shipments
• Negotiate rates with brokers and carriers
• Coordinate pickups, track deliveries, and resolve shipping issues
• Reconcile freight invoices with accounting

Customer