Sportsbook and Online Casino Customer Support Agent - Standard Shift

Confidential

Collingswood

Full Time

Expires On: 05/08/2026

Job Description

Job Description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues—you're leveling up the player experience!

This hybrid role, based in Collingswood, NJ, begins with a 4 week training program, Monday through Friday from 9:00 AM – 5:00 PM. The first day of training is on-site at our Collingswood office. After training is completed, you will transition into your assigned schedule.

This position operates on a rotating schedule based on business and coverage needs. Candidates must be comfortable working any of the following shifts:

Standard Shifts:

  • Earliest shift: 8:00 AM – 6:00 PM
  • Latest shift: 4:00 PM – 2:00 AM

Flexibility to rotate between these schedules, depending on staffing needs, is required.

What You'll Do:

  • Deliver real-time, empathetic support across chat, email, and phone.
  • Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
  • Guide players through promos, loyalty programs, and game rules.
  • Investigate and escalate complex bugs, fraud signals, or

Apply Now

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