Technical Customer Service Representative

Confidential

Lake Forest

Full Time

Expires On: 05/08/2026

Job Description

Job Description

JOB FUNCTION: The OEM Customer Service Representative serves as the primary point of contact for OEM customers in the industrial and aerospace sectors. This position is responsible for managing customer accounts, processing orders, coordinating with internal departments, and ensuring that all customer needs are met.

JOB DUTIES

  • Serve as the main liaison for OEM and aerospace accounts, ensuring clear and timely communication on order status, delivery schedules, and product information.
  • Process customer orders, quotations, and change requests accurately and efficiently in the NetSuite ERP system.
  • Monitor open orders to ensure on-time delivery and proactively communicate any delays or changes.
  • Analyzes transactions, adjusts errors, and creates return authorizations.
  • Maintain accurate customer

Apply Now

Related Jobs