Toll Collector I

Job Description

Job Description

Who we are: ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Why we’re different: ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community, care for the wellbeing of our team members and understand the importance of work/life balance.

Summary:

Accepting and dispensing money and providing personal service and information to motorists. Lost or confused motorists rely on the guidance of toll collectors, who should maintain a considerate and helpful attitude.

Relationships:

• Incumbent works directly for the Toll Supervisor.

• Interacts with other Toll Road personnel and our customers to explain or interpret what is required to render service, carry out policies and maintain coordination.

Responsibilities:

• General:

o Performs all tasks safely, complies with all internal and external

safety requirements, supports ITRCC’s safety culture, attends all safety training, and completes all compliance trainings as required by ITRCC.

o Upholds ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).

o All other duties as assigned.

• Level 1(including General):

o Counts the total amount of money in the assigned cash drawer at the beginning of the shift.

o Collect proper tolls and makes accurate change as necessary to exiting vehicles.

o Follows prescribed procedures in opening, operating, and closing vehicle traffic lanes.

o Identifies and reports safety and / or security issues to respective toll supervisor. .

o Verifies each toll ticket received from the patron signifies the proper class rate and axle count.

o Deposits cash and reports in the appropriate toll plaza safes.

o Reports to authorities all tolls collected with complete and accurate input of transactions.

o Prepares various daily reports and forms;